Shipping & Delivery

At SoRoe, we are committed to delivering your custom-made garments with care and precision. Below you will find detailed information about our shipping and delivery policies.

Processing Time
All garments are made to order, which means it takes 14-24 working days to create your special piece. After your garment is completed, you will receive a notification when your order has been shipped.

Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. All shipments are sent
with a tracked service via An Post.
Ireland: €7 | Estimated delivery time: 1-2 working days
Europe: €15 | Estimated delivery time: 5-7 working days

Shipping Locations
We currently ship to addresses within Ireland and the EU. For international shipping inquiries outside of these regions, please contact our customer service for more details.

Order Tracking
Once your order has shipped, you will recieve a tracking number via email, which you can use to monitor the delivery status of your package.

Delivery Issues
Soroe is not responsible for any delays with packages once they are sent. If you experience any issues with your delivery, such as lost or stolen packages, please contact the shipment carrier to resolve the issue. Shipment delays do not qualify for refunds.

Customs, Duties and Taxes
Soroe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages and Returns
Soroe is not liable for any products damaged or lost during shipping. If you recieved your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns
For information on returns, please visit our Return Policy.

Contact Us
If you have any questions about shipping and delivery, please contact us at hello@soroedesign.com